We will diagnose your device for free and let you know what repairs are needed.

There is no obligation or commitment, the only fees required are for return shipping.

We provide a No Fix-No Fee policy.

This means that if your device is unrepairable for any reason, we will not charge for the work that was done.

You will only be responsible for return shipping.

This also applies to data recovery - No Data-No Fee.

Final cost covers the initial issue and any secondary issues discovered:

(including Display, Touch, Charging, Network, Wifi, Bluetooth, Audio, Vibrate, Etc. 

FACE ID issues excluded in certain situations)

Example: After a ‘No Power’ evaluation, we discover an issue with WiFi, audio, or other circuits, those issues will be included in the final cost.

*Additional fees may be required if device has had prior repair attempts.

*Any peripherals needed (screen, battery, charge port, etc) may be extra.

**Severe physical / liquid damage will only be accepted for data recovery*

If possible, please back up your device before sending it in.

We can recover your data from a dead device, whether it’s pictures and videos or more.

If only requesting photos and videos, there are 2 options to choose from.

1. Phone returned so you can perform a backup with iTunes.

   OR

2. The phone can be donated for parts (for a discounted price) and your photos/videos will be put on a Google Drive to be downloaded or an USB flash drive, which you may provide or can be purchased off us for an additional fee *if the backup files are 256GB or larger.

*If all data is needed and/or you want to load it onto a new device, the phone will be repaired to the point where you will be able to perform a full backup with iTunes when you receive it.

*The goal of this service is to save your data.

It does not guarantee a fully functional device, although in some cases it can be used with some or no issues.

Other times, the device may never be fully functional and/or might develop issues with time (as is the case with water damaged devices).

*We recommend that you complete a full backup immediately upon receiving the device.

HOW IT WORKS

•Data is encrypted to three main components on every device, which are “paired” together (the CPU, NAND and EEPROM).

•These components are unique to each device and can not be replaced individually (if data is to be saved).

•For this reason, we need to repair the device in a way that data is unharmed and pathways are restored, while maintaining the device’s ability to power on and successfully connect to a PC.

•In extreme cases (physically broken logic boards or severe water damage), these 3 components may need to be carefully removed and safely transferred to a working donor board in a last ditch effort to save data. This requires a high level of experience to be performed correctly and our success rate is among the best in the field when it comes to it.

*It’s important to note that if any one of those components have been damaged, data recovery can not be completed and data will be lost.

THE IMPORTANCE OF “PASSCODES”

To recover data, first hardware problems must be addressed to get the phone booted again. Next comes the passcode. With modern smartphones, it is virtually impossible (without highly expensive forensic tools which are not always effective) to access a user’s data by bypassing the passcode. This is due to encryption created by the manufacturer and incorporated into the device’s software. This also comes with limited passcode attempts before the system locks you out permanently forcing the device to be erased and restored.

Since we have no control over whether a customer remembers the correct passcode or not, forgotten or incorrect passcodes are not covered under our No Data-No Fee policy. The time and effort required to repair the hardware and restore the device to a state where it can accept a passcode is the service we provide, and this work must be compensated.

If the provided passcode does not work, we will assist in trying a few alternative combinations. However, we ultimately return the device to the customer to resolve the passcode issue independently. This ensures we are not responsible for triggering the limited passcode attempts

*For this reason, we strongly advise that if you are uncertain about the correct passcode or cannot recall it, that you consider not sending in the device because payment for the hardware restoration will still be required.

Service prices are based off of phone model and complexity of the repair, and are for devices that have NOT had any previous micro-soldering repair attempts.

Prior attempts can complicate, delay or sometimes make the device unrepairable.

We will work on these devices, but additional fees may be required depending on the condition of the logic board.

This will be discussed with you on a case-by-case basis.

Your device qualifies for a one-time, free of charge lifetime warranty for the repairs made only.

This warranty is non-transferable from original owner and is voided with the use of non-certified chargers, liquid, accidental or physical damage.

Please contact us directly for instructions before returning the device for evaluation.

Customers are responsible for shipping fees both ways.

If for any reason the problem can not be corrected, a full refund will be issued (if within 30 days of the initial repair).

After 30 days a partial refund will be issued or a credit applied towards future repairs.

Liquid-damage repaired devices are for data recovery only and are not covered under warranty.

Screens/Batteries/Charge Ports come with a 60-day manufacturer warranty.

If there are any issues, the phone will need to be returned to us within that time frame and we will contact the manufacturer for replacement.

Shipping: $6-$12 (USPS First Class or Priority).

Shipping can be upgraded to Express and/or have insurance added for an additional fee.

Priority shipping includes $100 insurance through USPS.

*Return shipping cost is required for any service, including Free Diagnostics.

Payment is due within 10 days of repair completion.

A PayPal invoice will be sent, which can be paid with your PayPal account or credit card.

All orders will be shipped within 24 hours of payment (based on our local post office’s hours of operation).

If a payment is not made after a period of 60 days, the device will be considered abandoned and used for parts or sold to cover expenses.

**We are not responsible if a device is lost or damaged during shipping